Frequently Asked Questions on Bug Tracking Software

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FAQ

How to update to 2.9.8?

1. Before installing Bug Tracker 2.9.8, you need to backup your database file of old version, it's usually XXX.mdb.
2. Uninstall Bug Tracker or old version, when you uninstall and if database file is in the same fold as Bug Tracker, the database will be delete, so please make sure you backup your database file.
3. Install Bug Tracker 2.9.8.
4. Use update database utility to update your database. the utility will create a new database.
5. Start Bug Tracker 2.9.8 and open the newly created database and start to use Bug Tracker 2.9.8.

How to Buy Bug Tracker? 
You can buy the product online or off line, See how to buy for more.

Can I Buy Bug Tracker by mail ,fax, or phone? 
Yes, you can, click here to see what you should do.

Can I install many copied of Bug Tracker on more than one computers. 
No, you can't. You can install only one licensed copy on only one computer, but you are free to install trail copy to multiple computers.

Will I get free software updates?
Yes, it's free when you get minor updates, for example from 2.1 to 2.2, while you have to pay when update to 3.0. You may get a discount when updating, please check our web site for latest information.

What happens after I send in the order? 
You will receive an email confirming your order shortly after sending the online order form. Then, within 24 hours, you will receive a second email with your registration code!

Is technical support free? 
Yes! It's free for all.

Will you accept a purchase order from my organization?
Yes - we do accept purchase orders from qualified government, corporate, and educational institutions.
Please contact our sales department (see above for contact details) and make sure that you qualify before faxing us a purchase order. We only accept purchase orders from companies in USA and Canada. Please contact our sales department for details.

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Click to download for free: Bug Tracking Software.